FAQ

About mazzeme
Mazzème [mah. Zay. may] is your destination for designer-curated, trendsetting pieces from India and Southeast Asia. We're not just another e-commerce platform – we're a cultural bridge connecting you with contemporary designs that honor timeless artistry.
What sets us apart is our commitment to showcasing non-traditional aesthetics that go beyond stereotypes. Every piece is handpicked by our founders who live between cultures, ensuring you receive trend-forward lifestyle products that tell authentic stories while fitting seamlessly into modern homes.
Mazzème was founded by Vish Kumar and Saumya Sharma, a couple who experienced life as immigrants between India and North America. After moving back to India in 2023 with their six-month-old son, they discovered an incredible world of contemporary Indian and Southeast Asian design that wasn't accessible to global markets.
Vish, a filmmaker and cultural enthusiast, and Saumya, a fashion designer behind the label MadSamTinZin, combined their expertise to curate products that reflect the vibrant, evolving cultures they know intimately – not as they once were, but as they are today.
Every product is personally curated by our founders based on three key criteria: outstanding craftsmanship, contemporary design sensibility, and authentic cultural connection. We partner with emerging designers and skilled artisans who are reimagining traditional techniques for modern living.
We build direct relationships with our makers, ensuring fair compensation and maintaining the story behind each piece. Our selection process prioritizes quality, sustainability, and pieces that bring genuine cultural insight into your home.
Products & Quality
Our curated collection spans fashion apparel, accessories, home décor, and distinctive lifestyle products. From statement lighting and heritage furniture to contemporary textiles and artisan-crafted accessories – each piece blends modern aesthetics with traditional craftsmanship.
We focus on trend-forward designs that work beautifully in contemporary spaces while honoring the rich cultural heritage of their makers. Every item is chosen to inspire purposeful living and meaningful connection.
Absolutely. Every product is handcrafted using traditional techniques, often passed down through generations. We work directly with artisans and emerging designers who maintain these authentic practices while creating contemporary designs.
Each piece comes with information about its maker and the techniques used, giving you insight into the cultural significance and craftsmanship behind your purchase. We believe transparency about our supply chain is essential to building trust and connection.
Our products are designed to age beautifully with proper care. Each item includes specific care instructions tailored to its materials and construction methods. Generally, we recommend gentle handling, avoiding harsh chemicals, and following traditional care practices when possible.
For textiles, hand washing or gentle machine cycles are often recommended. For metals and wood pieces, occasional conditioning helps maintain their luster. When in doubt, contact us – we're happy to provide detailed care guidance for your specific pieces.
Many of our pieces are produced in small batches or are completely one-of-a-kind due to the handcrafted nature and unique materials used. This exclusivity is part of what makes each piece special.
Product pages clearly indicate availability status. For popular designs, we work with artisans to create additional pieces when possible, though slight variations ensure each item maintains its handmade character. Join our newsletter to be notified about new arrivals and restocks.
Ordering and payment
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are processed through encrypted, secure payment gateways to protect your information.
Payment is processed when your order ships, ensuring you're only charged when your items are on their way to you.
We process orders quickly to get your items to you as soon as possible. If you need to modify or cancel your order, please contact us immediately. We'll do our best to accommodate changes if your order hasn't entered the fulfillment process.
Order modifications cannot be guaranteed once items are being prepared for shipment, but we're always happy to help find a solution that works for you.
Shipping & Delivery
We ship worldwide from our Los Angeles hub. Domestic US orders typically arrive within 3-7 business days, while international shipping takes 7-14 business days depending on your location and customs processing.
All orders are processed within 1-3 business days. You'll receive tracking information once your order ships so you can monitor its progress. Express shipping options are available for urgent orders.
Shipping costs are calculated based on weight, dimensions, and destination at checkout. We offer complimentary standard shipping on domestic orders over $150. International shipping rates vary by location and service level.
For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our pricing and vary by destination.
We use sustainable packaging materials whenever possible, reflecting our commitment to environmental responsibility. Each item is carefully wrapped to ensure it arrives in perfect condition while minimizing waste.
Your unboxing experience is designed to reflect the care and artistry that went into creating your pieces. We believe every detail should honor the beautiful items inside.
Returns & Exchanges
We want you to love your Mazzème pieces. We accept returns on unworn, unused items in original condition within 14 days of delivery. Due to the handcrafted nature of our products, please contact us before initiating any return.
Custom, personalized, or limited-edition items may not be eligible for return and will be clearly marked on product pages. Original shipping costs are non-refundable, and return shipping is the customer's responsibility unless the item was damaged or incorrect.
Contact our customer service team at returns@mazzeme.com with your order number and reason for return. We'll guide you through the process and provide return instructions. Most returns are processed within 5-7 business days of receipt.
For exchanges, we'll help you find the perfect alternative piece. Our goal is to ensure you find something you absolutely love.
While we take great care in packaging, if your item arrives damaged during transit, please contact us immediately with photos. We'll arrange for a replacement or full refund at no cost to you.
We stand behind the quality of our products and want you to receive them in perfect condition. Your satisfaction is our priority.
Customer Support
We're here to help! Contact us at support@mazzeme.com or through our contact form. Our team typically responds within 24 hours during business days.
For urgent matters, please include "URGENT" in your subject line. We're committed to providing exceptional service that matches the quality of our products.
Yes! Subscribe to our newsletter for exclusive early access to new collections, artisan stories, and special offers. Follow us on social media for behind-the-scenes content, styling inspiration, and glimpses into the creative process.
We love sharing the stories behind our pieces and connecting with our community of conscious consumers who appreciate authentic craftsmanship.
Still Have Questions ?
Our team is here to help you discover the pieces that bring purpose, style, and connection into your life