We're here to help with any order-related questions! For the fastest assistance with your order, please email us at support@mazzeme.com and include:

• Your order number (found in your confirmation email)
• The email address used for your order
• Specific question or concern

Our team will respond within 24 hours with tracking information, delivery updates, or solutions to any shipping concerns. For urgent delivery questions, please include "URGENT" in your subject line.

We want you to love your Mazzème pieces! If you need to return or exchange an item, we're here to make the process smooth and simple.

Please email us at sales@mazzeme.com with:

• Your order number
• Item(s) you'd like to return
• Reason for return (this helps us improve!)
• Photos if the item was damaged or not as expected

We'll provide you with return instructions and a Return Authorization number. Remember, returns must be initiated within 14 days of delivery, and items should be in original condition. View our complete Refund Policy for full details.

We'd love to help you find the perfect piece! Our founders personally curate every item, and we know each product intimately - from the artisan who made it to the best way to style it in your space.

For product guidance, email us at sam@mazzeme.com with:

• What you're looking for (home décor, fashion, gifts, etc.)
• Your style preferences or room/wardrobe details
• Any specific questions about materials, sizing, or care
• Your budget range (we can suggest perfect pieces within any range)

We'll provide personalized recommendations and detailed information about our handcrafted pieces to ensure you find something you'll treasure for years to come.

We're always excited to explore meaningful partnerships that align with our mission.

For business inquiries, please contact us at partnerships@mazzeme.com and include:

• Wholesale: Your business information, retail locations, and target customer demographics
• Press: Your publication/platform, story angle, and deadline requirements
• Collaborations: Your brand, proposed partnership concept, and mutual value proposition
• Influencers: Your platform metrics, audience demographics, and content style

We review all partnership proposals carefully and will respond within 3-5 business days with next steps or additional information requests.